If a part arrives wrong, damaged or defective, we replace it at no cost to you. If you simply change your mind, you can return the part in new condition and original packaging for a refund of the item price and taxes.
| Condition required | Same condition as when you received it, in its original packaging |
| Wrong, damaged or defective part | Replaced at no cost to you |
| Return shipping when the fault is ours | We provide a prepaid shipping label and instructions |
| Refund when the fault is ours | Purchase price, taxes and any applicable shipping costs |
| Refund if you change your mind | Item price and taxes. Shipping costs are not refunded |
| Damage in transit | Every shipment is fully insured. We handle the claim |
| Paint faults | Covered by the lifetime paint warranty rather than this policy |
| How to start | Email admin@genuineoempaintedparts.com with photos of the issue |
We accept returns as long as items come back in the same condition as when you received them. Returns that do not meet those requirements may be refused, so it is worth checking the part over before anything is fitted or unwrapped further than needed.
Contact us with photos of the issue and our team will guide you through the next steps. We replace an incorrect, damaged or defective part at no cost to you. If a return is needed we provide a prepaid shipping label and instructions, and once we receive the item you are refunded the purchase price, taxes and any applicable shipping costs.
If you no longer want the part, you can return it in new condition and original packaging. You are refunded the item price and the taxes. Shipping costs are not refunded in this case, because the return is not due to an error on our side.
All shipments are fully insured against damage during transit. Inspect the part as soon as it arrives and note any box damage with the delivery driver. If you find damage, photograph both the box and the part and then contact us. We handle the claim process from there.
Fading, peeling or cracking of the paint under normal use is covered by our lifetime paint warranty, which is a separate process from a return. The warranty does not cover damage caused by accidents, improper installation, chemical exposure or physical impact. To start a warranty claim, email admin@genuineoempaintedparts.com. Full warranty wording sits in the FAQ.
Email admin@genuineoempaintedparts.com with your order details and photos of the issue. We reply with the next steps, and with a prepaid label where the fault is ours.
